Introduction:

Privacy Policy

 

Introduction

At Papillon, we value your privacy. We process your personal data in accordance with the Personal Data Protection Law (PDPL) of the Kingdom of Saudi Arabia (Royal Decree No. M/19 dated 09/02/1443H), Cabinet Resolution No. (98) dated 02/07/1443 AH, and its implementing regulations.
This policy outlines what personal data we collect, how we use and share it, your rights, and how to exercise them.

1. Personal Data We Collect
We may collect the following:
1. Identity data (e.g., name, national ID or Iqama number)
2. Contact information (e.g., email, phone number, address)
3. Payment and transaction information
4. Technical information (e.g., IP address, device/browser details)
5. Geolocation data (if enabled)
6. Behavioural and analytical data (e.g., browsing history, preferences)

2. Sources of Personal Data
We collect your data from:
1. Direct interactions (website, account registration, purchase)
2. Third-party providers (e.g., social platforms, payment gateways)
3. Cookies and other online tracking tools

3. Purposes of Processing
We process your data for:
1. Fulfilling orders and delivering services
2. Managing accounts and processing payments
3. Customer service and support
4. Sending promotions and personalized offers (with consent)
5. Improving our services and website performance
6. Legal and compliance obligations

4. Data Sharing
Your data may be shared with:
1. Service providers: such as delivery companies and payment processors under binding privacy agreements.
2. Government authorities: if required by law.
3. Our affiliates: for the purposes outlined in this policy.

5. Your Rights
Under the PDPL, you have the following rights:
1. Right to be informed about data usage.
2. Right of access to your data.
3. Right to correct or update data.
4. Right to erase your data unless a legal basis for retention exists.
5. Right to withdraw consent, unless restricted by legal obligations.



6. Data Security
We implement appropriate technical and organizational measures to protect your data, but please note that no system is completely secure. You assume the risk of transmitting data online.

7. Data Retention
We retain personal data only as long as necessary to fulfil the stated purposes unless a legal requirement mandates a longer retention.

8. Changes to the Policy
We reserve the right to amend this policy at any time. Updates will be posted on this page with an effective date. Continued use of the website implies acceptance of the revised policy.


Last Updated: 25/04/2025
For inquiries: [email protected]